Terms and Conditions


  1. Grade A Used & Refurbished (As new condition with new housing).
  2. The price is quoted in USD and EURO.
  3. Inspection is available in our office before payment. We can also arrange inspection at our office in Hong Kong. Or locations warehouse
  4. TT payment by bank wire transfer and Western Union, MoneyGram also for sample order escrow. We do not accept other method of payment (PayPal).  Penalty for late payment: 1% of the total order value will be charged if the payment is late for more than one week. 2% will be charged if the payment is late for more than two weeks.
  5. Delivery: for in-stock product, we will immediately issue invoice for payment. We offer same day shipping once payment is confirmed.  For not in stock order, it usually takes 4-5 days to prepare. We require 10% deposit.
  6. We use DHL for our shipment. Buyer is responsible for all shipping charge and insurance.  If you need CIF quotation, pls provide destination city and zip code. Usually it costs about $2-$3 for handset only or $6-$7 for full set from HK to other country by DHL Express (3 days) based on the 50 PCS weight and    dimension for the shipment. The above shipping rate is estimated only. Contact our sales team for exact shipping rate.    If you prefer to use your own shipping agent like UPS, TNT, DHL, pls provide your company shipping account.
  7. We also offer shipping insurance We will add it to your invoice at request.
  8. All Refurbished are covered by our 30-day functional warranty after receiving the shipment.All used and finger print Problem phones are covered by our 7-days functional warranty after receiving the shipment Buyer is responsible for return shipping fee. We offer three options for RMA units:
  9. Replacement units
  10. Credit towards next order
  11. Refund (Bank transaction fee will be deducted).  The warranty also covers the cosmetic damage during the transportation from our office to customer.    Customer must file the cosmetic damage claim within one week after receiving the shipment    If the RMA units are in used condition, and customer need the replacement units in refurbished condition.    We will charge refurbishing cost.     We do not accept RMA unit if the warranty seal on the mainboard is broken.
  12. All phones are factory unlocked, and can be used on any GSM network.
  13. Title to and risk of loss in Products transfer to buyer when seller has shipped the Product to Purchaser at the address specified in the Order.
  14. Matching IMEI label to the handset IMEI.


Warranty provisions for refurbished and used smartphones.

  1. The maximum term of the warranty is 1 year from the invoice date.
  2. Any problems with the software of the product or any hardware problems arising from the software are not covered by the warranty.
  3. Warranty will only be given upon showing the purchase invoice from Repaircenter B.V. containing the imei number.
  4. This warranty will not apply to (a) consumable parts, such as protective layers worn out in the course of time, unless the defect occurred on account of the material-or manufacturing faults (b) cosmetic damage, including but not limited to scratches, dents and broken plastic at the ports, (c) damage as a result of use in combination with another product, (d) damage caused by accident, improper use, misuse, liquids, fire, earthquake or other external causes, (e) damage caused by a different use of the product than described in the user manuals, technical specifications and others published guidelines for the product, (f) damage caused b y service (including upgrades and extensions) executed by any person not employed by NGU Repair or by any person who is not an Authorized NGU Repair service provider, (g) a product or component adjusted in order to change its operation or possibilities, without written consent of NGU Repair, (h) damage as a result of natural wear and tear of the product, or (i) a product the serial number of which has been removed or rendered illegible, or (j) a product that is stolen or of which NGU Repair can reasonably assume it is stolen on the basis of information provided by the police.
  5. Shipping costs are always for the account of the customer, returns will be invoiced to the customers by NGU Repair.
  6. What is covered by this warranty? Hardware defects arising from material and manufacturing defects.