Return and Refund
Refund Policy & Warranty Handling
At Teleplus HK, we aim to deliver quality products and services. Please read our Return, Exchange, and Refund Policy carefully prior to making a purchase.
1. Cargo / Transit Damage
Claims for items damaged during transit must be reported on the date of delivery with clear photo and/or video proof so we can process carrier claims immediately.
2. Returns & Defect Policy (Within 30 Days)
If you experience an issue within 30 days of receiving your order, please review the conditions below:
A. Unopened & Non-Defects
- Unopened items in original factory-sealed condition may be returned within 30 days of delivery.
B. Quality / Defect Issues
If the item fails to meet manufacturer standards (e.g., fails to turn on/charge, display defects, missing parts, or damaged packaging), please contact us within 30 days with supporting proof for inspection and handling.
C. Non-Quality Issues
If you receive an incorrect product model/color, incorrect quantity, or have missing items, please report it to us immediately for an exchange or reshipment.
3. Post-Delivery & Warranty (After 30 Days)
For post-delivery technical issues after the 30-day return window, the product falls under the manufacturer’s warranty period. We will gladly assist customers with manufacturer warranty claims and brand service center details.
4. Contact Us
To submit a claim, request an exchange, or inquire about warranty support, please reach out to our customer service team with your order number and proof of purchase.
Email: yusuf@teleplusgsm.com
Office Phone: (+852) 2728 0047
Hong Kong Office:
Teleplus GSM Co., Limited
Flat/RM 07 BLK 01 05/F
Metro Center
32 Lam Hing Street
Kowloon Bay, Hong Kong